Pre-Visit Engagement allows your practice to host more meaningful and organized visits with your patients. Shifting the demographic collection, medical history, and some patient education off of on-site staff allows for more compact visits, shifting the bulk of the patient’s in-office time to face-to-face with their provider.
According to a 2015 Harvard Medical School study, the average patient spends 121 minutes at each of their medical appointments, while only receiving 17 minutes of time with their provider. On top of the average $35 visit cost, this extra time is costing patients $45 for their time.
While providers are complaining of incomplete or missing medical histories and lack of time with their patients, the provider’s support staff is complaining of inaccurate demographics data. Forcing some much activity into such a limited window of time also leads to overburdened staff, ineffective workflows, and unhappy patients.
By engaging the patient before their visit, you’re eliminating the frustrations of missing information and unnecessary wait times, while also opening the door for an opportunity to increase your revenue. More compact patient appointments mean that you can potentially increase the number of visits per day, eliminate extraneous positions, and most importantly engage your patients more often in a way the provides value to them. Handled correctly, a well crafted PVE will also introduce your patients to premium services offered by your practice, exposing them to the idea well before they hit your office.
Ben Marcus is here to help restructure your workflows to better handle patient engagements from schedule to checkout, or, if you prefer, to manage the service entirely for you off-site. Contact Us today to get an assessment on how this will impact your practice.
- Streamline and coordinate care
- Manage resources more effectively
- See more patients
- Provide better patient-centric care
- Reduce back-end error rates
- Increase sales efforts for premium services
Ben Marcus Consulting 