IMPLEMENTING CHANGE DOESN’T NEED TO BE A SERIES OF FALSE STARTS
INCREASE OPERATIONAL EFFICIENCY AND PATIENT SATISFACTION
How efficient is your practice resource utilization? How strong is your patient’s perception of the value of care? How prepared is your office for the next generation of payment models? Answer these questions and set your practice up for long-term sustainable growth with the implementation of Lean Six Sigma Health.
Lean Health is a focus on eliminating wastes, is oriented from the perspective of the patient, and works best on support processes and resource management. Lean is a common sense approach to improvement combined with an emphasis on planning and measurement. It supports easy changes on a short time scale, which helps to keep staff engaged in the continued success of your organization.
Six Sigma is a focus on reducing defects to less than 3.4 per million (or six sigmas), is oriented from the perspective of the provider, and works well as a clinical quality improvement method. As it is statistics based, Six Sigma is typically most effective when combined with the use of a health information exchange to increase the amount of usable data.
Lean SIX SIGMA health merges the concerns of patients and providers to encourage more effective change
Lean and Six Sigma are two complementary continuous improvement methodologies useful for improving the efficacy of any given practice. Bringing these two methodologies together allows for practices to achieve higher levels of success, merging the concerns of providers and patients to encourage more effective change.
LSSHealth facilitates more patient facing activities, better employee training and development, greater provider satisfaction, and maintain independent financial feasibility. LSSHealth as a success framework allows for practices to maximize their participation in an ACO and MSO, as well as adapting to the increasing risk shift away from payers.
contact our lssHealth team for implementation guidance
Implementing change
Implementing a culture of continuous change is complex and daunting. Handled incorrectly, this leads to a lot of false starts and staff quickly morphing from promoters of success to detractors to change. Common failure causes:
- Lack of planning, ambiguous communications, and unclear goals lead to process alterations that don’t heed the current success and failures.
- Improper staff engagement leads to lackadaisical performance and even active sabotage.
- Lack of commitment from leadership eliminates process faith from subordinates and encourages a top down failure.
By engaging our LSSHealth team, your practice receives tailored guidance from industry trained professionals to eliminate these failure points and effectively transition your culture into one of sustained continuous improvement. From leadership and staff training to facilitating change management, we will ensure that you receive the support you need to be successful in your initiatives.
how lean six sigma health can help your practice
- Refocus payroll hours to patient facing activities
- Enhance your workflows for less patient handling and more compact appointments
- Provide better modeling for outcome summaries, useful for ACO participating and referring provider marketing
- Monitor treatment efficacy to improve patient outcomes
- and more!
Ben Marcus Consulting 